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Return & Refund Policy

Online Shopping on Jambopay Market. Jambopay Market is your authentic online shopping website in Kenya. You can purchase authentic fresh groceries, drinks electronics, beauty products, energy products, home supplies and pay your bills now with ease and ease.

We will accept a return of an unused product within 14 days. Once we receive the returned item Jambopay market will then give a full refund (excluding delivery as we are unable to refund the initial delivery cost of your order). We rely on 3rd party delivery services that may charge delivery charges for new deliveries.


  1. Discounted items are not eligible for a return.
  2. Jambopay market will not issue refunds for products purchased through other entities, such as distributors or retail partners.
  3. Returned items must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee.
  4. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

For some products, please allow 1-2 weeks return processing time 

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