Frequently Asked Questions

JamboPay Market place accepts. M-PESA, JamboPay e-wallet, Airtel Money, Visa, MasterCard, Safaricom Bonga Points, Verve, American Express.

We provide deliver to any location within Kenya through bikes, pickups, vans and lorries. JamboPay partners with Sendy and other credible vendors to deliver products and services purchased on the JamboPay Market. You can review our delivery fees below or read more here.

Delivery Fees & Charges

For on demand orders, we deliver between 2 – 8 hours depending on product on order and your delivery location.

When you opt for following day delivery, we deliver the following day between 8am and 5pm.

For digital services such as airtime and bill payments, we deliver within 5 minutes. Should you experience a significant deviation on delivery timelines, please call us on +254 709 920 000 or email us market@jambopay.com

We will return and replace any faulty product if identified and pointed out within 1 hour of delivery. Delivery charges may apply – we rely on 3^rd party delivery services that may will charge delivery charges for new deliveries.

However;

1. Discounted items are not legible for a return
2. Jambopay market will not issue refunds for products purchased through other entities, such as distributors or retail partners.
3. Returned items must be delivered to us unused, in its original packaging and in condition they were received or may not be legible for refund or be subject to restocking fee.
4. We are unable to issue refunds without actual receipt of the items(s) or proof of received return delivery. 

We aim to accept all return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

For some products/good(s), please allow 1-2 weeks return processing time.